Shipping policy

SHIPPING POLICY

OVERVIEW

At The Plant and The Pour, we take care to package and ship your orders safely. This Shipping Policy explains how we process and ship orders, including special considerations for live plants and other products that may be sensitive to shipping conditions.

By placing an order with us, you agree to the terms of this Shipping Policy.

ORDER PROCESSING

Orders are generally processed within 5 business days after payment has been received.

Orders are not processed, shipped, or delivered on weekends or holidays unless otherwise stated.

During periods of high order volume, product launches, sales, holidays, or other unusual circumstances, processing times may be longer than normal. If we anticipate a significant delay, we will make reasonable efforts to notify affected customers.

Once your order has shipped, you will receive tracking information when tracking is available.

SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times are displayed during checkout.

Delivery times provided by shipping carriers are estimates and are not guaranteed. Once an order has been shipped, delivery times are controlled by the carrier and may be affected by weather, carrier delays, incorrect addresses, holidays, service disruptions, or other circumstances outside our control.

We are not responsible for carrier delays that occur after an order has been shipped.

SHIPPING LOCATIONS

We currently ship orders to addresses within the United States and Canada

We do not currently ship to international addresses, or other locations where shipping restrictions may prevent delivery unless specifically stated otherwise at checkout.

Certain products may have additional geographic shipping restrictions.

LIVE PLANT SHIPPING

Because live plants are living products, they require special handling and may respond differently to shipping conditions than ordinary merchandise.

We make reasonable efforts to package plants carefully and ship them in a manner intended to minimize stress and damage during transit. However, shipping is inherently stressful for living plants, and some temporary changes in appearance may occur.

Plants may arrive with some combination of:

  • Bent or folded leaves

  • Minor leaf damage

  • Yellowing or loss of older leaves

  • Temporary wilting

  • Soil or growing-media movement

  • Minor cosmetic damage

  • Other temporary signs of shipping stress

These conditions do not necessarily indicate that a plant is unhealthy or defective.

Plant size, leaf count, coloration, growth stage, and appearance may also vary from the photographs shown on our website.

WEATHER AND TEMPERATURE

We take weather and seasonal conditions into consideration when shipping live plants.

Extreme heat, cold, storms, and other weather conditions may create risks for live plants during transit. When appropriate, we may delay shipment to reduce the risk of weather-related damage.

If we delay an order because of weather or other conditions that could reasonably jeopardize a live plant, we will make reasonable efforts to notify you.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive packages promptly after delivery, particularly during periods of extreme temperatures.

We strongly recommend that customers avoid having live plants delivered to locations where packages may remain outside for extended periods.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are delayed, lost, returned, or delivered to an incorrect location because an incorrect or incomplete address was provided by the customer.

If you notice that your shipping address is incorrect after placing an order, contact us as soon as possible at theplantandthepour@gmail.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

TRACKING AND DELIVERED PACKAGES

Once an order has shipped, tracking information may be provided through the shipping carrier.

If tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

You should also contact the shipping carrier directly to report a missing delivery.

If you believe your package has been lost or stolen, please contact us at theplantandthepour@gmail.com and we will work with you to determine what options may be available.

DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package and its contents with photographs.

If the contents are damaged, contact us as soon as reasonably possible at theplantandthepour@gmail.com and include your order number and photographs showing the damage.

We will review the situation and determine the appropriate resolution in accordance with our Refund Policy [LINK].

LIVE PLANT ARRIVAL ISSUES

If a live plant arrives in a condition that you believe qualifies for a replacement, refund, or other resolution under our Refund Policy [LINK], please contact us as soon as possible after delivery.

Claims may require:

  • Your order number

  • Photographs of the plant

  • Photographs of the packaging

  • Photographs showing the condition of the plant upon arrival

  • Other information reasonably necessary for us to evaluate the claim

Please do not immediately discard the plant, packaging, or other materials associated with the shipment unless we instruct you to do so.

Our Refund Policy [LINK] explains the specific requirements and remedies applicable to live plant arrival issues.

SHIPPING DELAYS

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Shipping carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • Transportation disruptions

  • Address errors

  • Customs or government restrictions

  • Strikes or labor disruptions

  • Other events outside our reasonable control

If a shipment is delayed, we will make reasonable efforts to assist you, but we cannot guarantee delivery by a particular date unless expressly stated otherwise.

LOST OR STOLEN PACKAGES

Once a package has been delivered to the shipping address provided with the order, we are generally not responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that a package was delivered but you did not receive it, please contact the shipping carrier and us as soon as possible.

We may, at our discretion, assist with filing a carrier claim or determining available options.

SHIPPING FEES

Shipping charges are calculated and displayed during checkout based on the products, shipping destination, and shipping method selected.

Shipping charges are generally non-refundable except where required by law or otherwise provided in our Refund Policy [LINK].

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at theplantandthepour@gmail.com.

We will make reasonable efforts to accommodate requests received before an order has entered processing or shipped. However, we cannot guarantee that changes or cancellations will be possible after an order has been processed or shipped.

Once an order has shipped, it generally cannot be canceled or redirected by us.

CONTACT US

If you have questions about shipping, please contact us:

The Plant and The Pour
theplantandthepour@gmail.com